A 1-800 number is a toll-free telephone number. Though 1-800 numbers tend to be the most widely recognized type of toll-free number, there are other three-digit codes which indicate toll-free numbers.
These include: 844, 855, 866, 877, and 888.
Toll-free telephone numbers ensure that callers can reach either a business or individual without having to pay for the call. The charge for the call is instead paid for by the business or individual who owns the number, also known as the toll-free subscriber. A toll-free number can be joined to either a business or personal line so that toll-free calls are received directly.
This is a common strategy for businesses, particular when it comes to telemarketing and customer service. This service allows customers to call businesses with their questions or services for free, without having to incur any costs related to the call. Governments may also use toll-free numbers to provide citizens with a way to gather information, without having to pay for the call.
Benefits of Having a 1-800 Number
Small business owners and self-employed individuals can benefit from having a toll-free number. The benefits of 1-800 numbers go beyond improving the credibility of your brand—they can also increase your return on investment and sales. The following are five reasons why investing in a toll-free number is a good idea, regardless of your company’s size:
- Improves overall customer satisfaction. Not only does having a toll-free number take the responsibility off the customer or client to pay for the call, it also makes getting in touch easier.
- Easier for customers to remember. A toll-free number should be easier for your customers to remember. For instance, it’s much easier for someone to remember 1-800-RAINBOW than it is for them to remember 1-800-724-6269. That means that it’s easier for them to get in touch with you.
- Credibility for your business. Having a 1-800 number lends credibility to your business. Whether you work out of your home or you have an office with several employees, a toll-free number legitimizes your business operation.
- Portability. Toll-free numbers don’t change when you change location. If you need to relocate, your customers won’t be tasked with learning a new phone number.
- Advertising tool. Numbers that describe some aspect of your business can be used to gain information about your customers. With extensions, you can understand where customers found your number, whether through your website, business card, or a print advertisement.
How to Get Your Own 1-800 Number
Getting a 1-800 number for your business is a simple process. Much like domain names, toll-free numbers are assigned according to what is available and what is taken, usually by telephone companies that have access to the SMS/800 database. In the United States, contact a toll-free service provider to access a toll-free number. You can find a list of toll-free telephone service providers in the United States on the SMS/800 website. You may want to brainstorm several toll-free numbers before you call, in the case that some are already taken.