Telecommunications is a key tool for every business, whether it’s small or large. Telecommunications allow companies to effectively communicate with stakeholders, customers, and supplies, while also allowing employees within a company to communicate and collaborate regardless of their location.
Today, mobile telecommunications ensure that communicating is easier and more flexible than ever—employees can be productive and reliable from nearly anywhere in the world.
The following are just a few of the tools available to businesses today.
Small Business Phone Plans
Phone plans for small businesses take in the unique budget and feature needs of companies with less than 25 employees. Though these packages and plans vary according to provider, available features tend to include voicemail, call waiting, call display, call return, call transfer, call forwarding, three-way calling, and simultaneous ring. In addition, today’s offerings may be bundled with mobile and wireless phones for employees, and services such as PBX and VoIP.
PBX stands for Private Branch Exchange, and refers to a private telephone network that is used within a business for telecommunications purposes. This allows employees to communicate with their colleagues in addition to anyone in the outside world, but through different channels, such as VoIP, analog, or ISDN.
VoIP stands for Voice over Internet Protocol, and refers to a type of telecommunications that is more and more frequently used by businesses. During a VoIP call, the internet is the primary method of transfer for voice data sent during a telephone call. This is an ideal option for businesses as it tends to be less expensive than traditional phone lines. It also unifies communications, allowing everything from phone calls, e-mail, voice mail, and video conferences to be delivered to any receiving device, including a cell phone instead of a physical phone.
SIP trunking is a VoIP and media streaming service that is founded on Session Initiation Protocol (SIP). It provides a Unified Communications (UC) network for businesses and consumers. SIP trunks remove the need for traditional analog or public switched telephone network (PTSN) connections. They are run over a company’s public or private Internet connection instead.
Mobile & Wireless Plans
Mobile and wireless telecommunications have been adopted by the vast majority of businesses operating today. These plans offer both flexibility and convenience when it comes to telecommunications and access to data. Employees may share a certain amount of data and/or calling minutes per month to ensure that they can carry out their jobs efficiently and effectively. A unified bill simplifies payment for the business. Often, mobile and wireless plans are combined with internet plans, especially in the case of small businesses.
Often abbreviated to UC, Unified Communications describes the integration of business telecommunications services. This may include chat or instant messaging, audio calls, desktop and data sharing, speech recognition, voicemail, email, text messaging, fax, video calls, and a number of other communications services.
Conference calls are a business tool that allows a number of employees to collaborate on a project or task even when they aren’t in the same physical location. Conference calls allow numerous people in many locations to communicate using audio or video or both.