For your business to run smoothly during and after business hours you need to have a comprehensive business phone service in place. There are many different business phone service options available for small, medium and large businesses.
Keep reading to find out more about business phone services.
Common Business Phone Service Features
There are many different features available for business phone services. The more features that the service offers the more you can expect to pay. Some of the most common and useful features that many business phone services provide include:
- Voicemail transcription
- Call forwarding
- Call recording
- Call queues
- Option for toll free numbers
- Interactive Voice Response
- Interoffice instant messaging
- Conference calling
- Automated attendants
- Extension dialing
- Ring groups
- Directory assistance
- Call transferring
- Internet faxing
- Call reports
- Call monitoring
- Missed call notifications
- Integrations with popular programs including Microsoft Outlook, Salesforce and Google
The price that you can expect to pay for business phone services depends on the size of your business and the features required. It also depends on if you decide to purchase the equipment, rent the equipment, use a local telephone service or use VoIP. If you decide to use VoIP you will need to decide if it will be self-hosted or be cloud-based. The amount that a small business can look to pay for a business phone service depends on the amount of employees and features needed. Many will offer pricing between $150-$300/month depending on what your needs are. You may also have to sign a contract to get this price throughout the year, and may have to pay upfront. You may also be charged for every additional user you have. Keep in mind that prices change depending on your location, needs and features required. The cost of mid-sized business phone services varies greatly depending on the features, number of employees and access required. Most mid-sized business phone systems will include free set up if you sign up for a year contract. Monthly pricing varies greatly but you can expect to pay at least $50 for each employee set-up. A large business can expect to pay more for their monthly business phone service because of the functionality and features that they require. It can be considered money well spent though because missed calls and poor communication can lead to miss business and opportunities. Many business phone services offer free trials, introductory pricing or bundles to help you determine what your phone service needs are before committing.
Many business phone service providers will offer bundle deals which can help you to save money and time on your business communications. These bundles will often include internet, long distance, answering services, mobile and much more packaged together for a set price. This can also help you to build a relationship with your service provider for future upgrades, needs and customer service.
A VoIP (Voice over internet protocol) uses the internet connection that your company already employs to make and receive calls. VoIP systems allow for your business to give your employees remote access from their mobile device, desktop and laptop computers to be used for calling through the integration of computer and phone functionality. To employ VoIP systems it is imperative that you have a fast and reliable internet connection. Businesses of any size can employ VoIP systems to reduce costs, improve efficiency and streamline communication. A VoIP system can be self-hosted or can be housed in the cloud by a service provider. VoIP systems are a great business phone service choice for a company of any size. It offers competitive pricing, lots of features and easy access.
When choosing a business phone service you need to think of your immediate and future business needs. Compare prices, features, reviews and customer service offerings to make sure you get the best business phone service for your business.