If you are looking to improve your business communications you will want to consider your needs. There are many communication choices available that are easy to scale and affordable.
You should look for a telecommunication solution that will allow you to collaborate with others remotely, handle large volumes of calls, and ensure that all calls are properly received. Keep reading to find out more about business communication systems available to find out the best solution for your company.
Business Phone Systems
Running a business requires reliable communication services to keep it operating smoothly, including business phone systems. A few things that you will need to consider when looking for a business phone system for your company includes the amount of employees that require the access to the phone system regularly, features and functions, customer service available and cost. Utilizing the right business phone system can help you to gain new business and be more efficient.
Common features of business phone systems include:
- Call waiting
- Call display
- Toll-free numbers
- Conference calling
- Directory assistance
- Missed call notifications
- Call forwarding
- 3-way calling
- Call transfer
- Simultaneous ring
- Automated receptionist
- Voicemail-to-email transcription
- Call recording
Do your research to find the best business phone system that will be able to scale with your company as it grows.
VoIP (Voice over internet protocol) is a technology that allows businesses of many different sizes to make and receive calls efficiently. VoIP allows for employees to easily use their mobile device, laptop or desktop to make calls that integrate the functionality of the internet and phone communications. VoIP systems can greatly reduce the costs that are associated with business communications. It can also ensure that communications are streamlined and organized within your company. VoIP systems may be cloud or self-hosted, and offer features that can structure your communications in an organized fashion. Popular features available call recording, group calls, transcription and toll-free numbers. There are many VoIP providers to choose from including Vonage, Skype and Jive. To find the one that will fit your company’s needs the best you should compare offerings that are available and pricing.
SIP Trunking (Session Initiation Protocol)
You may want to choose Session Initiation Protocol Trunking because it can provide you with great cost savings by replacing your voice circuits with one single IP connection. Session Initiation Protocol is the standard in protocol for video and voice unified communications which takes place over a data network. A SIP trunk replaces the need for traditional analog. SIP providers (Internet Telephony Service Providers) provide Public Switched Telephone Network services on a per minute pricing model, which will charge a set rate for each minute used. Some may also provide a channelized pricing model option as well, which will provide unlimited minutes on a set number of channels.
Private Bank Exchange
A PBX (Private Branch Exchange) is a system that connects multiple telephone extensions for a business. It uses the Public Switched Telephone Network to connect calls. A PBX system also provides internal communication for a business which may include audio, video and instant messaging (IP PBX with Internet Protocol). It can allow your business to use existing managed intranet to reduce long distance expenses and utilize a converged network.
When you are choosing a business communication solution you will need to consider the size of your business, cost of the service and features available.