Workforce Management For the Internet Age

Workforce management (WFM) refers to all the activities, tools, and processes required to maintain an healthy and productive workforce. WFM is generally considered part of human resource management.

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It includes employee payroll and benefits, human resources administration, self-services for employees, time and attendance tracking, talent acquisition and career planning, training, scheduling, performance management, absence and leave management, labor budgeting, and time and schedule activities, among other areas.

Each and every business, including small businesses, must figure out a way to efficiently and effectively manage their labor force. This includes ensuring employees have the skills and knowledge required to complete a task, and also that they are assigned tasks that align with their skills. While scheduling is part of this process, WFM is more than mere time management. It’s a comprehensive approach to identifying workload, involving employees in scheduling, managing working times, and analyzing and monitoring the workload process. It overlaps with other areas of running a business, including supply chain management (SCM), production planning systems (PPS) and enterprise resource planning (ERP). Human resource issues are evolving at a rapid pace. Companies must use their personnel strategically in order to succeed.

Workforce Management Software

Today, software is available to assist in workforce management. Software allows planners to optimize staffing by creating schedules that reflect demand-based requirements. It also helps users to implement relevant workplace legislation, local agreements, and individual employee contracts. This includes implementing any legal work-life balance guidelines.

One of the key components of WFM is scheduling. Software has the unique advantage of being able to analyze data already inputted by the company, including the volume of work, sales figures, orders, or customer contracts that will need to be handled. Based on historical reports, it can predict the amount of staff time required to complete a given task or contract. 

Cloud Workforce Management

Today’s workforce management software operates in the cloud. This allows human resource managers to remotely track tasks related to WFM. Products including Synerion, Mitrefinch, MobileLogix, ShiftPlanning, SPARK, When I Work, Deputy, GSMtasks, Snap Schedule 365, Resource Guru, ProBusinessTools, Web Schedule, Varasset, Unanet, Versadial Workforce Mgmt, WorkPuls, DBX, Jolt, and numerous others all operate in the cloud. They offer employers features such as budgeting and forecasting, employee location tracking, labor projections, performance appraisals, scheduling, skills tracking, benefits management, time and attendance, and work history.

Cloud workforce management software is available via subscription. Cloud services eliminate issues such as the need for physical storage space and bandwidth, as well as computing capacity.

Field Workforce/Service Management

For businesses that require it, field service management includes software that plans and dispatches technicians in vehicles to a customer’s location, allowing a company to deliver timely and effective customer service. Field workforce management, also known as mobile service management, includes management of work orders and staff that have the skills to complete them. It also involves scheduling and dispatching workers in a way that is optimal and efficient. Finally, mobile field management involves enabling dispatchers and technicians to communicate with each other to meet customer service goals.

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